Refund policy

Refund & Return Policy

We make living things by hand. Sometimes they don't survive the trip, and sometimes what you ordered isn't what you needed. Either way, we'd rather fix it than argue about it.

Damaged or dead on arrival

Inspect your order when it arrives. If your terrarium arrives broken, or the plants arrive unhealthy or dead, email kxko.co@gmail.com within 3 days of delivery with your order number and photos.

We'll replace it or refund you — your choice. You don't ship anything back, and there's no fee. That one's on us.

Change of mind

Unopened DIY kits only.

Request within 3 days of delivery. Email kxko.co@gmail.com with your order number.
Ship within 3 days of approval. We'll send return instructions. Returns shipped after this window aren't accepted.
You'll receive store credit for the full purchase price, plus a 10% bonus.
Return shipping is at your cost.

A $55 kit comes back as $60.50 in store credit.

We know things come up. Wrong size, wrong moment, changed your mind — it happens. The bonus is our way of saying we'd rather have you back than have your money.

Store credit never expires and works on anything we sell, including workshops.

Not returnable

Assembled terrariums — living arrangements, we can't resell them
Opened or partially built DIY kits
Workshop bookings — see below

Workshops

Reschedule free up to 72 hours before your session. Inside 72 hours, we'll issue store credit toward a future session, plus the same 10% bonus. No-shows are not refunded.